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Customer Service

Customer service

1. Pre-sale service

1). According to customer’s requirement, we can provide the relevant professional technology information (including the specification, product pictures, working videos, manual) and samples.
2). We offer a reasonable price for mutual win-win cooperation.
3). Welcome to visit our factory, you will see how we control the quality of production. It is better for future business.

2. On-sale service
1). We will take pictures and make videos to customers for confirmation before delivery (normally within 15 days after receiving the total payment).
2). Products will be packed into the standard wooden cartons, suitable for vessel or air transport, and marked the universal label, shipping marks.
3). Send customers commercial invoice, packing list, BL and other required documents for customer to customs clearance.

3. After-sale service
1). We gurantee our client one year maintains since the sales date.If there are any accessory problems,just provide the photos of damaged accessory with invoice to our sales,you will get satisfied answer.
2). Maintenance and technological support : whole life.
Note: If customer needs our technician give the training abroad, the customer need charge for the transportation and accommodation fees of engineer; service including: how to set up the equipment;how to operate the equipment; how to replace the bad material and spare parts, etc; how to maintain the equipment; how to estimate and settle the problem, and analysis the reason.